Terms of Service

1. Acceptance of Terms

By accessing or using the Sparkora platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree, you may not use the Service.

2. Description of Service

Sparkora provides a cloud-based operations management platform for service businesses, including but not limited to:

• Employee scheduling and shift management
• Time tracking with PIN-based clock in/out
• Payroll processing and payslip generation
• Client management and invoicing
• AI-powered business analytics and reporting
• Multi-channel notifications (email, SMS, WhatsApp)
• Custom AI model integration (Custom + AI plan)

3. Account Registration

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access.

4. Subscription Plans and Billing

• Sparkora offers multiple subscription plans (Essentials, Growth, Custom + AI) with different features and pricing
• All plans begin with a 14-day free trial with no credit card required
• Billing is processed monthly or annually, depending on your chosen plan
• You may upgrade or downgrade your plan at any time. Upgrades take effect immediately; downgrades apply at the next billing cycle
• No long-term contracts or cancellation penalties apply
• Prices are displayed in euros (€) and are exclusive of applicable taxes unless stated otherwise

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to any part of the Service or its systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to store or transmit malicious code
• Resell, sublicense, or redistribute the Service without prior written consent

6. Data Ownership

You retain full ownership of all data you enter into the Sparkora platform. We do not claim any intellectual property rights over your content. You may export your complete data at any time using the platform's built-in Excel export and backup features. Upon account termination, your data will be available for export for 30 days before permanent deletion.

7. Intellectual Property

The Sparkora platform, including its design, code, features, branding, documentation, and AI models, is the intellectual property of Sparkora and is protected by copyright, trademark, and other applicable laws. These Terms do not grant you any right to use Sparkora's trademarks, logos, or branding without prior written consent.

8. Service Availability

We strive to maintain 99.9% uptime for the Service. However, we do not guarantee uninterrupted access and are not liable for downtime caused by scheduled maintenance (with advance notice), force majeure events, or circumstances beyond our reasonable control. Custom + AI plan clients receive an SLA with specific uptime guarantees.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Sparkora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Service. Our total liability for any claim shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

10. Termination

You may terminate your account at any time from your account settings. We may suspend or terminate your access if you violate these Terms, with prior notice where practicable. Upon termination, your right to use the Service ceases immediately, but provisions that by their nature should survive (including data ownership, limitation of liability, and governing law) will remain in effect.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, without regard to its conflict of law principles. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Luxembourg City.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or an in-platform notification at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us: